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Campus Technology Report

University of Pennsylvania Library Serves Up Live, Chat-Based Help.

By Linda L Briggs

Catering to the way students communicate, more and more university libraries are providing instant live chat services to users who need help while accessing the library over the Internet. For example, a chat screen may pop up when an online patron clicks on a Help tab from the library's main page. A librarian then corresponds via chat to answer the patron's question.

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Assist Students Online

With over seven years of experience, Velaro is the trusted leader in live help and live support web-based chat. Our products enhance your ability to support students over the web by providing a comprehensive, easy to use solution. Our live support web-based chat offers educational institutions the ability to assist website visitors in real-time.

Velaro consistently maintains 99.98% or better uptime. We are the most reliable live help provider on the market, guaranteed.

Increase Enrollment Rates

Our reliability is depended on by major universities across the country, including: Duke University, UNC Chapel Hill, University of Wisconsin, Indiana University East, and more.

Recruiters have the ability to monitor the university website and cultivate interest in prospective students by proactively inviting them to chat . These proactive chat requests can be initiated automatically, manually or both as your agents deem appropriate.

Streamline Admission

With Velaro Live Help you can co-browse with applicants, and assist them in filling out forms. Use the Velaro desktop agent to push web pages and forms to web site visitors. Additionally you can transfer files directly to anyone visiting your site in real-time.

Online Library Research

Velaro offers the most robust live chat product in the live help. We offer the most features in the industry. Leverage live chat to assist students in real-time. It's no secret students are crunched for time, utilizing our live chat tool allows you to offer live assistance 24/7/365.

And Much Much More...

Additionally the Velaro Live Help Solution has been implemented in University Tech Departments to assist students in need of technical assistance. Velaro's remote desktop has enabled colleges to leverage the internet to provide real-time support to enrolled students.

University Customers

• UNC Chapel Hill
• UNC Greensboro
• Belmont Abbey College
• St. Philips College
• Northern Arizona University
• Indiana University
• University of Wisconsin
• Duke University
• Appalachian State
• Winthrop University
• Central Michigan University
• Indiana University East
• University of South Carolina
• Porter and Chester Institute
• And many more...

 

 

An Academic Account Representative will answer all of your questions, set up an academic demonstration of our product and help you with setting up our free trial. We have a dedicated team of technical personnel specifically for our educational customers available 24 hours a day, 7 days a week. Chat with us now, or have us call you with our Click-to-Call feature (included in your plan.)

Download the Velaro Academic Abstract