velaro

Online Shoppers Expect It.

These days consumers expect their online shopping experience to provide the same benefits as shopping in the store. If they have questions, E-commerce merchancts need to have ability to chat with them immediately. If web site visitors need help with their shopping carts, online retailers must be able to provide real-time assistance.

Your Competitors Are Using It.

In the past eight years live help and live chat have seen exponential growth in the E-commerce vertical. Companies like LG, Blue Cross Blue Shield, T-Mobile and Toro to small business boutiques are leveraging live help to interact with thier cusomters at critical conversion points in the online sales process.

You Will Increase Sales.

Increase cross-sell and up-sell rates by enabling agents to push relevant, timely and personalized offers to the right customer at the right time. As consumers pull back spending, holiday sales this season are expected to grow at the slowest rate since 2001. Live help enables online retailers to interact with customers before they abondon their shopping carts. From initiating a chat session with idle customers, to coupon offers for high-value visitors at critical purchase points.  Online retailers must have live help to compete in today's marketplace.